Unfortunately, we understand that you decided not to provide the requested assistance. Luis even requested your cooperation by asking for your signature to complete a detailed report and continue the search. He diligently helped you look for your phone in the common areas, specifically when you were returning from an excursion. Luis, personally attended to your situation. Regarding your incident with the mosquito bites, allow me to inform you that the reason that we ask to our guests to close the doors when you're in your room is because the nature space around the beautiful villages which have insects, mosquitos and some of our beautiful animals around, we apologise for the incident.Regarding the incident with your telephone, we would like to clarify that our Public Relations Director, Mr. This was the worst resort I have ever stayed at & I travel out of the country every year! Absolutely no integrity at all! DO NOT RISK STAYING HERE!ĭear Madame Janee:Thank you for your feedback on this platform. My sons hat was stolen & someone else was calling to report a theft as I was in the office reporting my phone stolen. I asked why do you need to search my room if my phone is located outside of my room & I'm showing you where it is located? He told me that that is the process & if I did not allow them to search my room they would not help me. The manager then tells me that in order for them to assist me with my phone I need to fill out an incident report & allow them to search my room which made me feel unsafe. When I finally got them Togo back there with me a man comes out of the room next door & runs off & my phone then moves locations.

I asked them for over 10 minutes to follow me to the room where my phone was tracked as they called around on the walkie talkies speaking in Spanish & scrambling around. I informed the hotel staff that my phone was stolen & that I tracked if to a back office in the hotel. My phone was stolen off on my table when I went to dance.

It was obvious that they wanted people to eat the horrible food at the buffet. They would only open a few slots each night for reservations and say they were booked but there were only a few people dining in the restaurant. It was nearly impossible to get reservations for dinner. The hotel was not very clean my son got so many bug bites inside the room.

Ocean maya royale adults only reviews